Privacy Policy

This Privacy Policy explains how High Tide (“High Tide,” “we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website (the “Site”) or otherwise interact with our services (collectively, the “Services”).

Updates to This Privacy Policy

We may modify this Privacy Policy from time to time for operational, legal, or regulatory reasons. Any updates will be posted on this page with a revised “Last Updated” date.

Information We Collect

We collect personal information to provide, secure, and improve our Services. This includes:

1. Information You Provide

Contact Details: Name, address, email, phone number

Order Information: Billing and shipping details, payment confirmation

Account Credentials: Username, password, and related verification data

Support Communications: Messages or details from customer inquiries

If certain information is not provided, some features or services may become unavailable.

2. Information Collected Automatically

Through cookies and similar technologies, we may collect:

IP address, device identifiers

Browser settings and device type

Site activity (page views, clicks, interactions)

Approximate location based on IP

3. Information from Third Parties

We may receive information from:

Our eCommerce platform service provider

Payment processors (e.g., Zelle, Cash App, Venmo)

Shipping and logistics partners (e.g., USPS, UPS)

Analytics and advertising tools (e.g., Google Analytics, Meta)

All third-party data is processed according to their own privacy policies.

How We Use Your Information

We use personal information to:

Process Orders: Manage payments, shipping, returns, and confirmations

Operate Accounts: Provide secure login, password recovery, preferences

Communicate: Order notifications, support messages, important service updates

Marketing (Optional): Send promotional content if you opt in

Security: Prevent fraud, unauthorized access, or misuse of Services

We do not sell personal data. Some information may be shared with trusted service providers under strict contractual protections.

Cookies & Tracking Tools

Our Site uses cookies to:

Recognize returning users

Improve site performance and usability

Support analytics and marketing

Ensure smooth checkout functionality

You may disable cookies in your browser, but certain features may not function properly.

How We Share Personal Information

We may share information as follows:

Purpose — Shared With

Order fulfillment — Payment processors, shipping carriers

Analytics & marketing — Google, Meta, email service providers

Legal compliance — Government agencies, law enforcement (if required)

Business operations — Internal staff, affiliates, potential successors

We do not knowingly collect or share information from individuals under the age of 16.

Children’s Privacy

Our Services are intended for adults 21 years of age or older. We do not knowingly collect data from minors. If you believe a minor has submitted personal information to us, please contact us and we will remove it promptly.

Data Storage & Retention

Your information may be stored in Canada or securely processed by service providers in the United States or other jurisdictions.

We retain personal data only for as long as required for:

Service delivery

Legal or tax requirements

Fraud prevention

Dispute resolution

Your Privacy Rights

As a Canadian resident, you may:

Request access to your personal information

Request corrections to inaccurate or outdated data

Withdraw consent for non-essential data use

Request deletion

To submit a request, contact us

We may request additional information to verify your identity.

Information Security

We use SSL encryption, secure payment gateways, and restricted access protocols to help protect your data. While we take reasonable measures to safeguard information, no online system is completely secure. Avoid sending sensitive information via email or unsecured channels.

Third-Party Links

Our Site may link to external websites not operated by High Tide. We are not responsible for their content or privacy practices. Review their policies before providing personal information.

For privacy questions, concerns, or data requests, please contact:

High Tide
Email: admin@hightidepeptides.com